Why Website Support is Important
June 14, 2015 | General
Any WordPress template worth its salt should make it fairly simple to modify content and run updates yourself. The wonderful thing about WordPress is that you don’t have to be a coding wiz to use it. If you can use a browser and you can use Microsoft Word, chances are you’ll pick up WordPress very quickly. There are also tons of free tutorials out there on how to use WordPress and all of it’s many features.
With a platform so simple it may be tempting to go it alone and save yourself a few extra dollars every month in support fees, which is certainly understandable. But there are a lot of areas where continued support can be very beneficial. Knowing which plugins to get for your theme for example.
WordPress is the most popular CMS in the world right now and as such has the biggest developer community. With this popularity also comes an ungodly amount of plugin options, which is wonderful if you know how to sort out the good from the bad. WordPress is an incredibly stable and secure platform but it can become vulnerable to attacks through it’s plugins. Just like anything else you download on the internet, you need to be careful to only install code from trusted and reputable sources. Your support group can help you navigate these pitfalls and suggest the right plugins for your site.
A good support group can also help you make sure you’re getting the most out of the plugins you do have or even suggest some new plugins you might want to consider. Plugins like Yoast SEO, Akismet, BackWPUp, just to name a few. If you aren’t taking full advantage of these plugins, you could be really missing out on some key features that can really have a positive impact on your site. Your support group can also help you setup some of the more advanced plugins. Many plugins, like Twitter, require you to generate an API key or an access token before it will run properly.
Support is about more than just having someone to call when things go wrong. A good support team will help you ensure your site is operating at it’s full potential. Access to support shouldn’t end once your site goes live, that’s when it should begin. That’s when you’ll need it the most.